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Frequently asked questions

What is the delivery time?

Due to current circumstances, our delivery times are 7 to 10 working days. If you have any questions, please visit our frequently asked questions or contact us directly.

How long does it take for my order to be shipped?

Packages are dispatched within 24 to 48 hours.

Is the product satisfaction or refund guaranteed?

Yes, you have 30 days to return the product if it is defective.

Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of purchase. After this time, we cannot guarantee any changes. Please contact us promptly via our contact form.

What should I do if I receive a defective or incorrect item?

Please contact us immediately with a photo of the product concerned. We will take the necessary steps to send you a new item or issue a refund.

Say hello...

Before sending us a message, please consult our FAQ.

Informations

Fast, efficient response

JorlaxStore is committed to responding quickly to your request. Together, we'll find answers to your questions.

Customer service

We offer customer service Monday through Saturday from 8am to 7pm.

Secure Payment

We use the most advanced technology in the industry.

Home delivery

Receive your order at your doorstep within a specific time frame.

Satisfaction Guarantee

We offer a money back guarantee on all our products.